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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Managed Service Delivery Manager |
| Position Code: | 901 | | Career Level: | 5 |
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Responsible for
Leading the Managed Services team both for existing contracts and for new business development across all aspects of the Managed Services business. |
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Reports To
Managing Director (Business unit level), Client Services Director. |
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Supervises
Managed Services team. |
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Main Activities
Leading the Service Delivery functional and operational teams and set priorities and directions.
Participating with account managers and engagement teams in defining/designing, costing and scheduling solutions, developing, reviewing and finalising the implementation plan and achieving approval for opportunities.
Managing and monitoring budget by tracking and approving expenditures, controlling costs, validating vendor expenses, anticipating and correcting forecasting errors.
Driving business development and growth initiatives supporting new customer acquisitions including negotiations and the establishment of service level agreements.
Building strong relationships at Senior Management levels.
Providing input into business strategy.
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Key Skills
Excellent oral and written communication skills.
Excellent customer management, project management skills, and a proven record of successful staff management.
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Internal Contacts
Managing Director (Business unit level), Client Service Director. |
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External Contacts
Clients, client employees, third party organisations. |
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Typical Experience
At least 10-15 years of relevant industry experience. |
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