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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
 | | Position Title: |
Subscriber Service Manager |
| Position Code: | 903 | | Career Level: | 4 |
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Responsible for
Overseeing the delivery of life-cycle services for all forms of subscriber terminals. |
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Reports To
Managed Services Delivery Manager. |
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Supervises
Subscriber Service Team. |
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Main Activities
Managing and maintaining subscriber services scope as per agreed customer contracts.
Managing service deliverables, procedures and work instructions related to successful delivery of subscriber services.
Managing sub-contractors if required.
Managing customer relations, particularly through systems implementation and resolving difficulties.
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Key Skills
Good leadership skills.
Good communication/interpersonal skills.
Ability to work in environment with competing deadlines and requirements.
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Internal Contacts
Managed Services Delivery Manager, other relevant managers (Systems Integration, Network Customer Support Centre etc). |
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External Contacts
Customers, contracts. |
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Typical Experience
Degree in Communications, Electrical, Software or Computer Engineering. At least 5+ years experience of managing customer relationships in a service environment. |
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