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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Campaign Delivery Manager |
| Position Code: | 2720 | | Career Level: | 4 |
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Responsible for
Overseeing the delivery of campaign data, reporting and support for direct campaigns in order to assist the Consumer Marketing Group. |
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Reports To
Analytics and Campaign Strategy Manager. |
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Supervises
Campaign Database Analysts. |
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Main Activities
Managing a high volume of campaign requests in line with the priorities of Consumer Marketing and managing stakeholders' expectations accordingly.
Ensuring that the information being delivered is consistently of the highest accuracy and is compliant with all regulatory requirements.
Conducting post-campaign reporting for all campaigns and ensuring the outcomes are communicated to the appropriate people.
Driving continuous improvement and efficiencies in workflow processes within the campaign marketing team.
Updating customers of new developments or issues with data or the IDW/TCRM as required.
Creating and maintaining a campaign reporting repository for easy access.
Driving previous earnings through to new campaign requests.
Overseeing the professional development and cross-skilling of team members.
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Key Skills
Ability to work well under pressure and manage competing priorities in a fast paced, high volume environment.
Ability to manage the expectations and deliverables for multiple stakeholders.
Problem solving skills to analyse new opportunities and remedy existing inefficiencies.
Excellent planning and organisational skills and the ability to prioritise effectively.
Strong written and verbal communication skills.
Reporting and analytical skills.
Strong communication, interpersonal, leadership, negotiation and mediation skills at all levels.
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Internal Contacts
Customer Management & Acquisition team, Marketing team, Analytics & Modelling, Sales and Service teams. |
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External Contacts
Typically none. |
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Typical Experience
Tertiary qualified with at least 3 years experience in a marketing environment and at least 3 years in a management role. |
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