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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Multimedia/Web Content Author |
| Position Code: | 7410 | | Career Level: | 2 |
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Responsible for
Developing content for the web site, including facts about the organisation, customer support, documents, short stories and links to other sites. |
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Reports To
Multimedia/Web Master, Customer Support Manager, Marketing Manager, General Manager, e-Business Project Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Having exclusive responsibility for the contents of different parts of the directory tree.
Working with the Multimedia Graphic Designer to ensure that the text and graphic elements mesh together as a cohesive, eye-catching work.
Integrating web technologies.
Creating content for the company’s web site within guidelines established by the Web Strategist.
Keeping the content of the web site up-to-date with the latest software and hardware developments.
Proofing and customising content as necessary, ensuring compliance with copyright legislation.
Assisting with e-mail queries, advising users and being the contact point with the outside world, addressing problems and complaints of users who are having trouble with the site and coordinating with other sites.
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Key Skills
A thorough understanding of how web sites are organised.
An appreciation of web site constraints/opportunities.
A deep understanding of the technology behind web sites.
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Internal Contacts
Marketing, Product Specialists, IT staff, Systems and Software Development staff, Engineers. |
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External Contacts
Graphic design houses, customers, contact providers, sale partners, vendors. |
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Typical Experience
At least 2 - 5 years experience in desktop publishing, marketing or journalism. Tertiary qualifications in computer science, information technology, marketing, communications or public relations. |
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Other Comments
This role has often been filled in smaller sites by an IT specialist with a flare for creative writing. |
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