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| POSITION DESCRIPTION | AUSTRALIAN IT SPECIALISTS NOVEMBER 2008 |
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General Manager - IT Outsourcing |
| Position Code: | 10 | | Career Level: | 6 |
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Responsible for
Developing and implementing of sourcing strategies for all IT sourcing requirements across the organisation including current/potential outsourcing activities. |
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Reports To
Chief Information Officer. |
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Supervises
Commercial Managers, Supplier Managers, Relationship Managers. |
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Main Activities
Acting as the custodian of third party relationships with direct responsibility for commercial, contractual, legal and financial aspects.
Identifying new organisations and product offerings as potential outsource providers for the organisation.
Building relationships with the view to create strategic partnerships that are mutually beneficial.
Participating in short and long term planning, conducting risk management assessments and making independent decisions concerning procedures based on an understanding of the organisation's dynamics.
Identifying, developing and implementing new business ideas to improve operational effectiveness and maintain a competitive edge in light of market trends and developments.
Providing leadership and direction to employees ensuring the most efficient use of their skills and abilities.
Identifying and developing the skills of employees, including the provision of training, regular feedback, motivation as well as rewards and recognition.
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Key Skills
Astute in the management and operation of suppliers/supply chains with proven ability to assess the capability of suppliers, their improvement plans and commercial proposals.
Leadership quality, ability to maintain professional relationships with service providers, while negotiating best terms for the organisation's business units.
Advanced negotiation skills and ability to represent the company and successfully deal with sensitive commercial negotiations.
Familiarity with IT technical environment. Understanding of infrastructure e.g. LAN/WAN, Desktop, Server and mainframe environments.
Ability to understand outsourcing contracts and seek timely advice on technical and operational perspective from both internal and external sources to ensure the most favourable commercial outcome.
Project and contract management skills.
Ability to coach and mentor others.
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Internal Contacts
Senior Management, Legal, Procurement, Business Unit Managers across the organisation. |
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External Contacts
Senior management level of IT Vendors and Suppliers, Senior Account Managers. |
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Typical Experience
At least 12 - 15 years relevant experience, incorporating practical experience in commercial management with specific emphasis on IT Services and/or outsourcing. Will hold tertiary qualifications in Business, Law, Finance, IT or a related discipline. |
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