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| POSITION DESCRIPTION | AUSTRALIAN IT SPECIALISTS NOVEMBER 2008 |
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Trainee Microsoft Systems Specialist |
| Position Code: | 39 | | Career Level: | 2 |
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Responsible for
Providing basic services in relation to implementing, managing, operating and supporting the Microsoft servers across the organisation under the guidance of more senior systems specialists. |
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Reports To
Network Engineering Manager, Project Team Leader - Infrastructure. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Implementing Microsoft server strategies and standards under close supervision.
Implementing a standard, stable and robust Microsoft Server environment under close supervision.
Building Microsoft server and workstation standard operating environment (SOE) and integrating applications into the Microsoft environment.
Undertaking basic problem diagnoses, correction and support of Microsoft technologies across the organisation.
Participating in server upgrades (hardware and software) and other general maintenance tasks under close supervision.
Monitoring new releases and patches to Operating Systems, Network Operating Systems, Applications.
Testing changes to production servers in a controlled environment;
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Key Skills
Developing knowledge of SQL Server, IIS, Active Directory and other key Microsoft server technologies
Developing an understanding of network protocols particularly TCP/IP and exposure to Wide Area Networks
Basic Microsoft Systems/desktop administration/management skills.
Developing understanding of Microsoft back office products, particularly SMS.
Good oral and written communication skills.
Strong customer service focus.
Conceptual knowledge of scripting languages.
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Internal Contacts
Users, Applications and Systems Programmers. |
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External Contacts
Predominantly internally focused. |
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Typical Experience
At least 1-3 years of commercial IT experience, often attained in an IT Support/Helpdesk environment. This position represents a transition from an IT Support position to the Network Engineering stream. Will typically have achieved or be working towards tertiary qualifications in Computer Science or Electronics Engineering. Will typically hold or be working toward an MCSE or equivalent technical qualification. |
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