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| POSITION DESCRIPTION | MEDICAL & SCIENTIFIC EQUIPMENT INDUSTRIES OCTOBER 2008 |
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Customer Service Representative |
| Position Code: | 1760 | | Career Level: | 2 |
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Responsible for
Consulting customers regarding support of various products, providing efficient service to ensure the timely delivery of products and maintaining general after-sales support. |
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Reports To
Customer Service Manager |
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Supervises
No supervisory responsibilities |
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Main Activities
Providing clients with product knowledge to ensure optimum utilisation of the organisation's products.
Accepting customer orders and ensuring that orders are dispatched in a timely manner.
Responding to customer enquiries.
Liaising with sales and marketing department to provide feedback on customers and products.
Assisting customers with initial usage of products and ongoing problem resolution.
Investigating, resolving or escalating all client complaints in a timely fashion.
Developing a close working relationship with customers to build up cliental and keep customers informed of new products.
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Key Skills
Strong Customer Service orientation.
Excellent presentation and communication skills.
Knowledge of organisation's/industry products.
Basic computer skills.
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Internal Contacts
Customer service manager, sales and marketing department, warehousing staff and finance department. |
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External Contacts
Customers and product vendors/suppliers. |
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Typical Experience
No formal qualifications required, but a minimum of 2 years customer service experience is essential. May also possess office administration or technical experience. |
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Other Comments
The Customer service representative is not required to have any technical knowledge. |
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