POSITION DESCRIPTIONNON GOVERNMENT ORGANISATIONS (NGO) REMUNERATION SURVEY MAY 2008
Position Title: Quality Manager
Position Code:620
Career Level:4

Responsible for
Managing and performing operational audits in accordance with the organisation's audit methodology and procedural requirements. Developing, improving and documenting company procedures, ensuring they conform to legal, regulatory and ethical standards.
 
Reports To
Compliance Manager; General Manager.
 
Supervises
May have supervisory responsibilities.
 
Main Activities
  • Documenting company procedures and ensuring compliance with legal, regulatory and ethical standards.
  • Performing compliance reviews in line with regulatory requirements.
  • Coordinating and conducting internal process audits to measure conformance to requirements and ensure required corrective action or business improvement opportunities are followed up.
  • Identifying improvement opportunities with management. Interacting and supporting the change. Measuring compliance and continuously improving the process.
  • Preparing audit reports and following up issues as identified.
  • Maintaining and improving the corrective action system, to ensure problems are recorded, and preventative and corrective actions are identified and implemented effectively and timely with outstanding issues monitored.
  •  
    Key Skills
  • Broad knowledge of work processes and quality system requirements.
  • Knowledge of importance of process and sound commercial practice.
  • High level of initiative.
  • Ability to develop innovative controls to reduce risk and fraud.
  • Strong written, verbal, communicating and influencing skills.
  • Organised, systematic, thorough, accurate, disciplined.
  •  
    Internal Contacts
    Management; Audit; Compliance; Legal.
     
    External Contacts
    Industry Bodies.
     
    Typical Experience
    At least 5 years experience in internal audit, quality, or analysis and development of work processes, coupled with relevant qualifications.
     
     

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