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| POSITION DESCRIPTION | NON GOVERNMENT ORGANISATIONS (NGO) REMUNERATION SURVEY MAY 2008 |
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Hostel Manager (>60 Beds) |
| Position Code: | 705 | | Career Level: | 5 |
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Responsible for
Managing the daily operation of a Hostel containing more than sixty beds by managing a team of Hostel staff and by planning, developing and delivering personal care services for Hostel residents. |
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Reports To
Hostel Service Manager. |
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Supervises
A team of Hostel Staff. |
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Main Activities
Managing a team of Hostel staff and coordinating all activities associated with the Hostel, ensuring an emotionally positive and physically stable environment for staff and Hostel residents.
Developing, monitoring and updating the Hostel's staffing rosters to ensure cost-effectiveness and adequate staffing levels. Rostered duties include assisting resident's with general personal care and daily activities, ensuring transport is available for residents, and performing household duties.
Determining eligibility of potential Hostel residents, referring potential residents to other services if their required level of care does not match with the service provided by the Hostel, understanding the needs of Hostel residents, ensuring that residents needs are translated into a personal program that encourages the resident's independence, empowerment, autonomy and dignity, dealing with emergency applications for residency, and liaising with families to ensure positive communication channels are established between Hostel staff and each resident's family.
Maintaining documentation as required. Managing the investigation and resolution of all complaints.
Developing and monitoring the Hostel's budget, managing petty cash, administering the Hostel's accounts, arranging accommodation bookings, ordering stock, preparing reports for Management.
Recruiting and training Hostel staff.
Leading regular meetings with Hostel staff and residents.
Ensuring that all government legislation and the organisation's policies and procedures are implemented effectively within the Hostel. Reporting all critical incidents to relevant Managers. Monitoring, evaluating, streamlining and/or redesigning the procedures/processes utilised in the Hostel.
Maintaining a professional standard of behaviour and the confidentiality of all information pertaining to residents of the Hostel and their families.
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Key Skills
Management, leadership and mentoring capability.
Administrative, organisational, budgetary, reporting, rostering and planning skills.
Excellent communication skills.
A broad understanding of the issues faced by Hostel residents and their families, as well as ways to assist with or solve these issues.
Understanding of the Occupational Health & Safety issues relating to the Hostel.
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Internal Contacts
Operations Management and Staff. |
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External Contacts
Government Department Staff, Government Service Staff, Community Service Staff, Support Network Groups, Hostel and Garden Repair and Maintenance Staff/Contractors. |
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Typical Experience
5 - 7 years of relevant Operational and Management experience. |
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