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| POSITION DESCRIPTION | NON GOVERNMENT ORGANISATIONS (NGO) REMUNERATION SURVEY MAY 2008 |
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Manager |
| Position Code: | 730 | | Career Level: | 5 |
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Responsible for
Implementing and maintaining a program/service across multiple locations or a series of centres. |
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Reports To
Program/Service/Centre Regional Manager. |
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Supervises
Program/Service/Centre Staff including Coordinators, Team Leaders, Therapists and Officers. |
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Main Activities
Developing an operational plan for the Program/Service/Centres and monitoring the budget for the Program/Service/Centres. Reporting variances in performance to the Regional Manager.
Recruiting, training and managing the performance of staff within the Program/Service/Centres.
Developing and maintaining administrative systems, policies and procedures to support the efficient coordination of the Program/Service/Centre.
Developing and monitoring processes for evaluating, reviewing and enhancing the Program/Service/Centres to ensure that they remain cost effective and centred on the needs of clients.
Ensuring the safety and maintenance of all properties and equipment utilised by the organisation for providing the Program/Service/Centres. Taking both preventative and reactive corrective action to ensure the quality of the Program/Service/Centres.
Contributing to the marketing strategy for Program/Service/Centres. Promoting the Program/Services/Centres, and monitoring, encouraging and prompting fundraising, grant, sponsorship opportunities for the Program/Service/Centres.
Overseeing the development of new initiatives and projects within the Program/Service/Centres.
Ensuring that all government legislation and the organisation's policies and procedures are implemented effectively. Acting to reduce the number of critical incidents by monitoring, evaluating, streamlining and/or redesigning the procedures/processes.
Continually enhancing networks with government, agencies and external service providers to ensure that all present and future clients are provided with a comprehensive range of options and referrals.
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Key Skills
Management, leadership and mentoring capability.
Administrative, organisational, budgetary, reporting and planning skills.
Excellent communication, negotiation and motivational skills.
A detailed understanding of the issues faced by users of the Program/Service/Centres, as well as ways to assist with or solve these issues.
Client focus and the ability to act empathetically and with sensitivity and understanding.
Analytical interpretation and advanced problem solving abilities.
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Internal Contacts
Management, Finance & Administration, Marketing, Operations Staff. |
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External Contacts
Clients, Government Department Staff, Government Service Staff, Community Service Staff, Support Network Groups, Professional Associations. |
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Typical Experience
5+ years of experience as a Manager and 7+ years of Operational experience, coupled with tertiary qualifications. |
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