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| POSITION DESCRIPTION | NON GOVERNMENT ORGANISATIONS (NGO) REMUNERATION SURVEY MAY 2008 |
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Coordinator (Supervising Professionals) |
| Position Code: | 735 | | Career Level: | 5 |
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Responsible for
Acting as the first line of Management within a Program/Service/Centre, coordinating the day to day activities of team/s of professionally qualified employees and ensuring the planning, development, direction, implementation and evaluation of services/programs for referred clients. |
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Reports To
Program/Service/Centre Manager. |
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Supervises
Team Leader/s and Team/s of professionally qualified employees in a Program, Service or Centre. |
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Main Activities
Ensuring the successful daily operation of a Program, Service or Centre (e.g.: occupational therapy, speech pathology, physiotherapy, diversional therapy, client/case work) by providing management and leadership to team/s of professionally qualified employees.
Overseeing the allocation of referred clients to the Program/Service/Centre, the referral of potential clients to other Programs/Services/Centres if their requirements do not match with the Program/Service/Centre, and the translation of client needs into Programs/Services that encourage their independence, empowerment, autonomy and dignity.
Contributing significantly to the organisation's strategic plans by evaluating and reporting on the Program/Service/Centre's policies and processes, and determining and monitoring the budget for the Program/Service/Centre. Handling all complaints lodged by stakeholders of the Program/Service/Centre.
Recruiting, training and evaluating staff to ensure the Program/Service/Centre meets the organisation's strategic goals.
Ensuring that appropriate records and files are maintained to provide accountability to clients, the organisation's management and relevant funding bodies. Providing reports to Senior Management regarding the financial performance of the Program/Service/Centre.
Promoting the value of the Program/Service/Centre for marketing and fundraising purposes as required.
Continually enhancing networks with government, agencies and external service providers.
Ensuring that all government legislation and the organisation's policies and procedures are implemented effectively. Reporting all critical incidents to Senior Management. Monitoring, evaluating, streamlining and/or redesigning the procedures/processes utilised in the Program/Service/Centre.
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Key Skills
Expert knowledge of area of speciality, (e.g.: Occupational Therapy, Speech Pathology, Physiotherapy, Diversional Therapy, Client/Case work).
Management, leadership, mentoring, business, accounting and reporting skills.
Planning, organisational and administrative skills.
Analytical interpretation and advanced problem solving abilities.
Ability to prioritise and use initiative.
Client focus and the ability to act empathetically, with sensitivity and understanding.
A broad understanding of both the issues faced by clients and their families, as well as ways to assist with and solve these issues.
Commitment to maintaining professional development.
Awareness of legislation relevant to the position.
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Internal Contacts
Management, Finance & Administration, Marketing, Operations Staff. |
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External Contacts
Clients, Government Department Staff, Government Service Staff, Community Service Staff, Support Network Groups, Professional Associations. |
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Typical Experience
3+ years of experience as a Manager and 7+ years of experience as an Occupational Therapist, Speech Pathologist, Physiotherapist, Diversional Therapist or Client/Case Worker, coupled with tertiary qualifications in field of speciality and relevant licensing/registration. |
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Other Comments
Employees in this role may be required to work flexible shifts and be on-call/standby. |
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