|
| POSITION DESCRIPTION | NON GOVERNMENT ORGANISATIONS (NGO) REMUNERATION SURVEY MAY 2008 |
 | | Position Title: |
Coordinator (With Revenue Accountability) |
| Position Code: | 745 | | Career Level: | 5 |
|
|
Responsible for
Acting as the first line of Management within a Program/Service/Centre, coordinating the day to day activities of team/s of employees, ensuring the planning, development, direction, implementation and evaluation of Services/Programs for referred clients, and selling or raising funds to financially support the Program/Service/Centre. |
| |
Reports To
Program/Service/Centre Manager. |
| |
Supervises
Team/s of employees in a Program, Service or Centre. |
| |
Main Activities
Ensuring the successful operation of a Program, Service or Centre by providing management and leadership to team/s of professionally qualified employees.
Performing and overseeing an array of sales, marketing, public relations and/or fundraising activities in order to financially support the Program/Service/Centre. Developing submissions for funding and actively promoting the value of the Program/Service/Centre to potential donors.
Continually enhancing networks with government, agencies and external service providers.
Overseeing the allocation of referred clients to the Program, Service or Centre, the referral of potential clients to other Programs/Services/Centres if their requirements do not match with the Program/Service, and the translation of client needs into Programs/Services that encourage their independence, empowerment, autonomy and dignity.
Contributing significantly to the organisation's strategic plans by evaluating and reporting on the Program/Service/Centre's policies and processes, and determining and monitoring the budget for the Program/Service/Centre. Handling all complaints lodged by stakeholders of the Program/Service/Centre.
Recruiting, training and evaluating staff to ensure the Program/Service/Centre meets the organisation's strategic goals.
Ensuring that appropriate records and files are maintained to provide accountability to clients, the organisation's Management and relevant funding bodies. Providing reports to Senior Management regarding the financial performance of the Program/Service/Centre.
Ensuring that all government legislation and the organisation's policies and procedures are implemented effectively. Reporting all critical incidents to Senior Management. Monitoring, evaluating, streamlining and/or redesigning the procedures/processes utilised in the Program/Service/Centre.
Where applicable, ensuring premises are maintained, clean, secure, accessible and safe.
|
| |
Key Skills
Expert knowledge of area of speciality.
Management, leadership, mentoring, business, accounting and reporting skills.
Planning, organisational and administrative skills.
Analytical interpretation and advanced problem solving abilities.
Ability to prioritise and use initiative.
Client focus and the ability to act empathetically, with sensitivity and understanding.
A broad understanding of both the issues faced by clients and their families, as well as ways to assist with and solve these issues.
Commitment to maintaining professional development.
Awareness of legislation relevant to the position.
|
| |
Internal Contacts
Management, Finance & Administration, Marketing, Operations Staff. |
| |
External Contacts
Clients, Government Department Staff, Government Service Staff, Community Service Staff, Support Network Groups, Professional Associations. |
| |
Typical Experience
3+ years of experience as a Manager and 7+ years of experience as a team member/team leader within a Program/Service/Centre, and may possess tertiary qualifications in field of specialty and relevant licensing/registration. |
| |
Other Comments
Employees in this role may be required to work flexible shifts and be on-call/standby. |
| |
| |
