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| POSITION DESCRIPTION | NON GOVERNMENT ORGANISATIONS (NGO) REMUNERATION SURVEY MAY 2008 |
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Team Leader (Supervising Non-Professionals) |
| Position Code: | 755 | | Career Level: | 4 |
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Responsible for
Leading a team of non-professionally qualified employees in one particular area of a Program, Service or Centre (e.g.: Recreation, Medical Aid, Personal Care, Welfare, Community Work) to ensure the planning, development, direction, implementation and evaluation of Services/Programs for referred clients. |
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Reports To
Program/Service/Centre Coordinator (Supervising Non-Professionals) or Program/Service/Centre Coordinator (Revenue Accountability). |
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Supervises
A team of non-professionally qualified employees in one particular area of a Program, Service or Centre. |
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Main Activities
Ensuring the successful operation of one particular area of a Program, Service or Centre (e.g.: Recreation, Medical Aid, Personal Care, Welfare, Community Work) by providing leadership and supervision to a team of non-professionally qualified employees.
Determining eligibility of referred clients, referring potential clients to other Programs/Services/Centres if their requirements do not match with the Program/Service provided by the team, understanding the needs of clients, and ensuring that client's needs are translated into a Program that encourages their independence, empowerment, autonomy and dignity.
Contributing to the organisation's strategic plans by evaluating and reporting on the policies and processes utilised by the team, and monitoring the performance of the team against expenditure budget.
In conjunction with the Program/Service/Centre Coordinator, recruiting, training and evaluating team members to ensure the Program/Service/Centre meets the client's needs.
Ensuring that appropriate records and files are maintained to provide accountability to clients, the organisation's Management and relevant funding bodies.
Leading regular meetings with the team.
Continually enhancing networks with government, agencies and external service providers.
Ensuring that all government legislation and the organisation's policies and procedures are implemented effectively. Reporting all critical incidents to relevant Managers. Monitoring, evaluating, streamlining and/or redesigning the procedures/processes utilised in the Program/Service/Centre.
Depending on whether the Coordinator of the Program/Service/Centre has revenue accountability, some employees in this role may contribute to the promotion of the Program/Service/Centre and/or assist with fundraising and the development of submissions for funding.
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Key Skills
Specialist knowledge of area of specialty, (e.g.: Recreation, Medical Aid, Personal Care, Welfare, Community Work).
Leadership and mentoring capability.
Planning, organisational and administrative skills.
Client focus.
Ability to act empathetically, with sensitivity and understanding.
A broad understanding of both the issues faced by clients and their families, as well as ways to assist with and solve these issues.
Commitment to maintaining professional development.
Awareness of legislation relevant to the position.
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Internal Contacts
Operation, Staff and Management. |
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External Contacts
Clients, Government Department Staff, Government Service Staff, Community Service Staff, Support Network Groups. |
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Typical Experience
2+ years of experience as a Team Leader and 5+ years of experience in Recreation, Medical Aid, Personal Care, Welfare, Community Work. |
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Other Comments
Employees in this role perform team leadership activities concurrently with daily activities of as a Recreation Officer, Medical Aid, Personal Carer, Welfare Worker, or Community Worker. Employees in this role may be required to work flexible shifts and be on-call/standby. |
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