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| POSITION DESCRIPTION | NON GOVERNMENT ORGANISATIONS (NGO) REMUNERATION SURVEY MAY 2008 |
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Senior Client/Case Worker (Professionally Qualified) |
| Position Code: | 769 | | Career Level: | 4 |
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Responsible for
Understanding the needs of Clients on an ongoing basis and ensuring that the Client's needs are translated into a personal program that encourages the Client's independence, empowerment, autonomy and dignity and addresses both short and long term issues. Employees in this role would typically handle Clients with complex needs. |
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Reports To
Team Leader (Supervising Professionals). |
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Supervises
No formal supervisory responsibilities, but may technically mentor employees performing the Client/Case Worker (Professionally Qualified) role. |
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Main Activities
Engaging with Clients to determine eligibility for the organisation's services and referring potential Clients to other more relevant services if required.
Implementing a series of initiatives that enable Clients to achieve their goals by building on their strengths and focusing on solutions.
Providing information to clients and their families on government and community resources and eligibility for practical and financial support. Coordinating services required by the client and client's family and monitoring their ongoing effectiveness.
Employing a range of skills in dealing with Clients and/or Client's families, including supportive to intensive counselling, as well as providing educational services.
Initiating and participating in group work programs that will encourage Clients to meet their goals.
Acting as a support person for the Client within external organisations and groups that the Client and Client's family interacts with.
Maintaining contact with Clients that have difficulty in identifying their own needs.
Maintaining appropriate casework statistics, administrative records and written reports.
Continually enhancing networks with agencies and external service providers to ensure that all present and future Clients/Cases are provided with a comprehensive range of options and referrals.
Maintaining a professional standard of behaviour and the confidentiality of all information pertaining to Clients/Cases and their families.
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Key Skills
Strong negotiation, conflict resolution, communication, counselling and mediation skills.
Demonstrated ability to advocate on behalf of the Client in accordance with organisational goals.
Relationship building skills, coupled with the ability to act empathetically, with sensitivity and understanding.
A detailed understanding of both the issues faced by Clients and their families, as well as ways to assist with and solve these issues.
Commitment to continual professional development.
Ability to think and act appropriately in a crisis.
Awareness of legislation relevant to the position.
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Internal Contacts
Operations Staff at all levels. |
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External Contacts
Clients, Government Department Staff, Government Service Staff, Community Service Staff, Support Network Groups, Professional Associations. |
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Typical Experience
5+ years of relevant experience, coupled with tertiary qualifications in Social Work or Psychology and a current Driver's Licence. |
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Other Comments
Employees in this role are technically at an equivalent level or above to the Team Leader (Supervising Professionals). Employees in this role may be required to work flexible shifts and be on-call/standby. Alternate Titles: Senior Social Worker, Senior Psychologist. |
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