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| POSITION DESCRIPTION | NON GOVERNMENT ORGANISATIONS (NGO) REMUNERATION SURVEY MAY 2008 |
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Volunteers Coordinator |
| Position Code: | 795 | | Career Level: | 3 |
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Responsible for
Recruiting, interviewing, selecting, orienting, training, placing, supervising, motivating, recognising and evaluating volunteers. |
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Reports To
Volunteers Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Working with the Volunteers Manager to determine where Volunteers are needed within the organisation and to plan recruitment and training programs.
Writing job descriptions for each Volunteer role and recruiting Volunteers on a regular basis.
Preparing literature describing Volunteer tasks and providing training and support to Volunteers to enable them to provide practical assistance, emotional support and information to referred clients and their families.
Motivating Volunteers, ensuring that Volunteers remain enthusiastic, and administering the Volunteer reward and recognition program.
Maintaining administrative records regarding current numbers of Volunteers within the organisation, the jobs they are performing and the cost savings they are contributing to the organisation.
Handling, resolving or escalating complaints made by both Volunteers and recipients of Volunteer Services.
Managing and maintaining the Volunteers database.
Seeking new sources for Volunteer recruitment.
Evaluating and reporting on the efficiency of policies and procedures utilised within the role.
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Key Skills
Knowledge or experience in Volunteer coordination and community resourcing.
Relationship building and negotiation skills.
Recruitment and training capability.
Administrative ability.
Excellent oral and written communication skills.
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Internal Contacts
Volunteers, Operations Staff, Human Resources Staff, Marketing & Fundraising Staff. |
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External Contacts
Prospective Volunteers, Clients, Government Service Staff, Community Service Staff, Support Network Groups, Donors, Support Network Groups. |
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Typical Experience
3 - 5 years of experience either in a Human Resources environment or as a Volunteers Assistant. |
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