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| POSITION DESCRIPTION | PROPERTY INDUSTRY MAY 2008 |
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General Manager - Operations |
| Position Code: | 1750 | | Career Level: | 7 |
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Responsible for
Determining strategies and procedures to ensure centre is maintained to agreed standard, achieving desired customer and tenant satisfaction levels. |
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Reports To
Chief Executive Officer |
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Supervises
Facilities and maintenance staff. |
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Main Activities
Providing direction to ensure maintenance costs are kept to a minimum while still meeting quality standards and fulfilling contractual and other legal requirements.
Negotiating contracts to ensure agreed service levels are maintained while optimising costs.
Maximising the everyday satisfaction of the Centre's customers and retailers with the facility provided.
Ensuring that specific maintenance standards, agreed quality standards and all legal requirements, OH&S and Workcover are met.
Identifying and costing repairs and maintenance for planning and budgeting purposes.
Developing and controlling of the budget for the business unit and preparing reporting requirements.
Providing support and assistance to the CEO on corporate and group issues where required.
Working with a marketing team to develop strategies to market the property assets.
Maintaining a comprehensive body of policies and standards related to building services delivery and providing clear operating procedures and guidelines.
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Key Skills
Computer skills
Negotiation skills
Good communication skills.
Strategic planning and resource management skills.
Ability to communicate and manage relationships with external service providers and contractors.
Financial management/reporting and analysis skills.
Strong leadership and motivational ability.
Proven management experience at a senior level.
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Internal Contacts
Development and construction business units, legal and finance departments, centre management staff. |
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External Contacts
Customers, retailers, landlords and contractors. |
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Typical Experience
At least 10 - 12 years relevant management and operational experience coupled with tertiary level qualifications. |
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