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| POSITION DESCRIPTION | PROPERTY INDUSTRY MAY 2008 |
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Sales Operations Manager |
| Position Code: | 4210 | | Career Level: | 4 |
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Responsible for
Providing Sales Support to the General Manager - Sales and Service. Designing and implementing best practice Sales Support and indirectly overseeing the numerous teams of Customer Service Officers attached to each Area/Regional Sales Manager as well as the Sales Support team. |
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Reports To
General Manager - Sales and Service. |
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| Supervises |
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Main Activities
Ensuring all new business, renewals, alterations and cancellations are managed within standards.
Reviewing processes to achieve efficient and improved customer service.
Providing Sales Support to staff and advisors.
Ensuring operating policies and procedures are followed.
Ensuring all compliance is adhered to in managing people and in the provision of information, products and services to customers.
Preparing annual budgets for operating expenses.
Managing operating expenses to budget.
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Key Skills
Knowledge of specific insurance products and/or systems.
Ability to provide appropriate direction, leadership, training and on the job coaching.
Ability to define employee development needs and establish processes to achieve development needs.
Good presentation and communication skills.
Ability to provide efficient customer service for internal and external customers.
Ability to evaluate and where applicable apply best practice technology and industry processes.
Ability to analyse processes and portfolios.
Compliance knowledge and understanding of relevant legislation.
Should be a capable leader, have people skills experience and be profit focused.
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Internal Contacts
Sales Support teams. |
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External Contacts
Existing customers and potential customers. |
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Typical Experience
General insurance knowledge coupled with relevant tertiary or specialist qualifications. |
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Other Comments
Alternative Title: Sales Support Manager. |
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