|
| POSITION DESCRIPTION | PROPERTY INDUSTRY MAY 2008 |
 | | Position Title: |
Senior Delivery Manager |
| Position Code: | 5210 | | Career Level: | 5 |
|
|
Responsible for
Ensuring superior customer satisfaction by managing the relationship between business stakeholders and facility service providers. |
| |
Reports To
Operation Manager/ Head of Property |
| |
Supervises
Delivery Managers |
| |
Main Activities
Ensuring that the business is provided with professional advice and service.
Ensuring that service level agreements are developed , implemented and monitored.
Managing and controlling costs on behalf of the business.
Facilitating communication between business units and service providers to ensure that service providers understand the business needs and that service level expectations are understood and met.
Working closely with senior business stakeholders to develop and deliver strategic accommodation plans.
Leading the development of business cases for new and changed space requirements.
Managing delivery management team.
|
| |
Key Skills
Excellent communication and negotiation skills.
Flexible and responsive to client needs.
Strong customer service orientation.
Ability to lead and direct a team to achieve targets.
Openness to new ideas/innovative.
Knowledge in space planning and/or delivery of fit out projects.
|
| |
Internal Contacts
Business Unit General Manager & senior executives, facilities team, |
| |
External Contacts
Regulators and service providers. |
| |
Typical Experience
Minimum of 10 years experience in property space planning or fit out role coupled with relevant tertiary qualifications or trade accreditations. |
| |
| |
| |
