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| POSITION DESCRIPTION | AUSTRALIAN PUBLISHING INDUSTRY JULY 2008 |
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Sales Representative/Account Manager (In-House) |
| Position Code: | 1652 | | Career Level: | 3 |
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Responsible for
Receiving inbound Sales orders, providing product information, advice and support to customers, and maintaining effective internal Sales and administrative procedures for the recording of all Sales transactions from receipt of order to dispatch and payment. |
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Reports To
Sales Administration/Internal Sales Manager, Sales Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Processing Sales orders and arranging the dispatch of products/services sold.
Receiving inbound customer Sales inquiries and providing quotations, product/service information, support and pricing details in response to inbound enquiries, promoting the features and benefits of the organisation's products/services.
Maintaining the customer database.
Maintaining Sales statistics and records of sales performance.
Providing administrative support for the production of tenders, bids and other Sales related documents.
Identifying Sales leads and escalating them to Sales Representatives.
Receiving, handling or escalating customer complaints related to the sale of the organisation's products/services.
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Key Skills
Excellent organisational and administrative skills.
Attention to detail.
Excellent communication skills and a growing Sales focus.
Sound product/service knowledge.
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Internal Contacts
Sales Management, Marketing staff, Finance & Administration staff, Customer & Technical Support, Research & Development staff, Warehouse & Distribution staff. |
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External Contacts
Clients, Distributors, Suppliers, Government Bodies. |
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Typical Experience
Typically 3+ years of experience in a sales type role. |
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