NEW ZEALAND IT & TELECOMMUNICATIONS INDUSTRIES FEBRUARY 2009
JOB FAMILY: CUSTOMER SUPPORT
 
Management
3125Regional Customer Service Manager
3150Branch/Region Customer Service Manager
4320Customer Support/Service Manager
3450Call/Response Centre Manager
4408Call Response/Technical Support Centre Manager - Technical Role
 
Training
4100Customer Education Manager
4150Senior Customer Training Officer
4200Customer Training Officer
 
Pre & Post Sales:UNIX, NT Server/Desktop,
3200Principal Support Engineer - Client User Server
3210Senior Support Engineer - Client User Server
3220Advanced Support Engineer - Client User Server
3240Support Engineer - Client User Server
3250Associate Support Engineer - Client User Server
3260Trainee Support Engineer - Client User Server
 
Pre & Post Sales: Dedicated Mainframe Syst
3300Senior Customer Engineer - Mainframe
3350Customer Engineer - Mainframe
3900Senior Technical Support Engineer - Mainframe
3950Technical Support Engineer - Mainframe
3975Hardware Support Specialist
 
Call Centre Operations
3880Call Centre Team Leader
3875Senior Call Centre Officer
3870Call Centre Officer
 
Repair/Assembly/Integration Centre
3425Senior Repair Centre Engineer
3430Repair Centre Engineer
3440Senior Integration Centre/Configuration Specialist
 
Post Sales Support
4325Account Manager - Customer Service
 
Technical Support Centre
3452Technical Support Centre Manager
3451Technical Support Centre Team Leader
4422Principal Technical Analyst - Specialised Support
4402Senior Technical Analyst - Specialised Support
4400Technical Analyst - Specialised Support
4410Associate Technical Analyst - Specialised Support
4401Senior Operational Analyst - Basic Support
4411Operational Analyst - Basic Support
4403Senior Support Analyst - Network
4404Support Analyst - Network
7454Senior Call Dispatch Operator
7457Call Dispatch Operator
 
Business Equipment Support
220Area/Field Service Supervisor - Business Equipment
235Senior Customer Service Engineer - Business Equipment
230Customer Service Engineer - Business Equipment
 

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